How do I return an item?
The original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product.
- Items must be in New, Unaltered and Unused condition
- Items must be returned in their original packaging
- Without showing signs of wear or damage in any way
- Within 30 calendar days of the delivery date
- Items that are customized are part of a quoted list cannot be returned
There is a 20% restocking fee for returned items that are not being exchanged for items of equal value.
If an item is received damaged, please contact Customer Support. All items that leave our warehouse are thoroughly inspected and well packaged. We accept no responsibility for damage that may occur due to the carrier's negligence. We will file a claim with the carrier and help to resolve these issues as best as reasonably possible. Unfortunately, human hands can sometimes drop things and make mistakes.
If an item is received without any structural defects and the customer would simply like to return it, the customer will be refunded the sales price of the item minus a 20% restocking fee. The customer will be responsible for all shipping costs and the proper packaging of the item being returned. Returns will not be accepted if not in their original packaging or a suitable equivalent. The customer will be responsible for purchasing any needed boxes or packaging materials from a source of their choosing.
All returns require a Return Authorization number. Please contact us for an RA # before items are returned.
Items returned without an RA# cannot be processed for refund or exchange
Vulcan Strength Training Systems
655-H Pressley Rd
Charlotte, NC 28217
Email Customer Service: Vulcan Strength
or Call: 877-986-4313 option 2