How do I return an item?
The original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product.
There is a 20% restocking fee for returned items that are not being exchanged for items of equal value.
If an item is received damaged, please contact Customer Support. All items that leave our warehouse are thoroughly inspected and well packaged. We accept no responsibility for damage that may occur due to the carrier's negligence. We will file a claim with the carrier and help to resolve these issues as best as reasonably possible. Unfortunately, human hands can sometimes drop things and make mistakes.
If an item is received without any structural defects and the customer would simply like to return it, the customer will be refunded the sales price of the item minus a 20% restocking fee. The customer will be responsible for all shipping costs and the proper packaging of the item being returned. Returns will not be accepted if not in their original packaging or a suitable equivalent. The customer will be responsible for purchasing any needed boxes or packaging materials from a source of their choosing.
All returns require a Return Authorization number. Please Contact Us for an RA # before items are returned.
Items returned without an RA# will be returned to the sender.
Vulcan Strength Training Systems
655-H Pressley Rd
Charlotte, NC 28217
or Call: 877-986-4313 option 2